Privacy Policy

Welcome to Bright Wave. We are committed to protecting your personal information and ensuring a secure shopping experience for all our customers in Egypt. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase from our website.

1. Information We Collect

A. Personal Information

When you place an order or attempt to place an order, we collect:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely through authorized payment partners)

B. Automatically Collected Information

When you browse our store, we may collect:

  • Device information (IP address, browser type, operating system)

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies used by Shopify

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders

  • Communicate with you regarding orders or customer support

  • Improve website performance and user experience

  • Detect and prevent fraud or unauthorized activities

  • Send promotional messages or offers (only with your consent)

3. Payment Methods

We offer secure payment options for all customers in Egypt:

  • Cash on Delivery (COD)

  • Local and international debit/credit cards

  • E-wallets (e.g., Vodafone Cash, Etisalat Cash, Orange Money, etc.)

Note: All payments are processed using secure, encrypted channels through trusted payment partners.

4. Shipping and Delivery

  • Delivery is available to all governorates within Egypt.

  • Orders are typically delivered within 7 business days.

  • Your personal data will only be shared with trusted shipping partners to complete the delivery process.

5. Sharing Your Information

We may share your information with third parties only when necessary:

  • Shopify (our store platform)

  • Payment providers

  • Delivery and shipping partners

  • Analytics and marketing tools

We do not sell, rent, or trade your personal data with any external parties.

6. Data Security

We take appropriate technical and administrative measures to protect your data. While no online transmission is 100% secure, we work closely with Shopify and our payment partners to maintain the highest security standards.

7. Cookies

We use cookies to:

  • Enhance your shopping experience

  • Remember your preferences

  • Analyze website traffic

You can disable cookies through your browser, but some features may not function properly.

8. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request the deletion of your data

  • Opt-out of marketing messages at any time

To exercise these rights, please contact us at: info@bright-wave.org

9. Third-Party Websites

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about our Privacy Policy or your personal data, please contact us at:

Bright Wave Customer Support

  • Email: info@brightwave-eg.com